As a family-owned business, we understand that your furniture is a significant investment. That is why Furniture Outlet is committed to delivering premium quality and lasting durability without the premium price tag.
Every item we sell is backed by our standard 12-month manufacturing warranty. For even greater peace of mind, we also provide extended protection on selected products within our signature Nest, Casa and Moda collections, as well as on our premium mattress ranges.
You can download the full warranty terms for your specific items below. These documents outline exactly what is covered and the requirements for making a claim. Please note that strict adherence to our separate Care Guides is required to maintain your warranty cover.
Essential Information
All Furniture Outlet warranties are valid from the date of delivery or collection and remain valid as long as the items stay at the original residential address. Transferring the product to another address or shipping it overseas will void the warranty.
How to make a claim:
• For store purchases: Please contact the store where you made your purchase directly.
• For online purchases: Please email our dedicated team at warranty@furnitureoutletstores.co.uk with your proof of purchase, a description of the issue, and clear photographs or video.
Proof of purchase remains the responsibility of the purchaser. Your statutory rights as a consumer are not affected.
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