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Terms & Conditions 2022-02-11T13:12:45+00:00

Terms & Conditions

We aim to provide you with uninterrupted and error free use of this website. Due to the nature of the Internet, this can not be guaranteed. We reserve the right to cease, modify or withdraw part or all of this website, and we are not liable to you or any third party for any modification or withdrawal.

We work hard to ensure that the information on this website is accurate and up to date. We do not give any guarantee as to its accuracy or completeness and we are not responsible or liable for any errors or omissions or for the results arising from the use of such information.

Use of our Service

All prices on the website are aimed to be correct at the time of publishing, but we reserve the right to alter prices without prior consent or notice. You must comply with the law when using this website. In particular you must not use the website for any of the following: fraud, criminal or unlawful activity, to send or use anything illegal, annoying, malicious, technically harmful, in breach of copyright or confidence, defamatory, obscene, or ‘spam’.

We may provide links to other websites for you to access. You agree that we are not responsible or liable in any way for these external websites and resources including their availability, content or practices.

Terms of Sale

By placing an order on this website you are offering to make a purchase subject to these Terms and Conditions. All orders are subject to availability and confirmation of price.

When placing an order, you agree to and accept the terms of our Delivery, Returns & Collection as detailed on this website.

When you place an order you will receive an order confirmation email from us. This is an acknowledgement and is not an acceptance of your order, and does not oblige us to supply you with the products you have ordered at the prices given. Our Customer Services team will process your order, and will inform you of delivery time and if products are delayed or unavailable. A contract is not formed between us until we despatch your goods.

All prices on the website are aimed to be correct at the time of publishing but we reserve the right to alter prices without prior consent or notice.

Discounts and special prices are valid until 23:59 on the last day of any Sale and or Offer period. Offers cannot be combined with any other discount and do not apply to seconds or clearance items. Order total for discount purposes is calculated excluding delivery charges.

If you are using our Service on behalf of a Business, that business accepts these Terms and Conditions. It will hold harmless and indemnify Essex Furniture Outlets Limited and its affiliates, officers, agents and employees from any claim, action, or proceedings arising from or related to the use of the Service or violation of these terms, including and liability or expense arising from claims losses, damages, judgements, litigation costs and legal fees.

When placing an order, you agree to and accept the terms of our as detailed on this website.

Our Lowest Price Guarantee

We are proud to offer our customers the lowest prices in the UK. If you have purchased an item on our website and believe you have found the same item elsewhere for less, please contact us at customerservice@furnitureoutletstores.co.uk and provide the following details: name of retailer, advertised price and a web link to the item. Please be advised that the item must be of the same brand, identical, brand new, in stock and be available for delivery within 5 days. We will happily refund you the difference plus an extra 10% off the selling price so to ensure you know you have bought your item at the lowest possible price.

Your Information

By using our website and submitting your information to Essex Furniture Outlets Limited, you consent to the collection and use of this information by Essex Furniture Outlets Limited. We respect your privacy and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR).

We never buy or sell your personal data. We only use information we collect from you to process your orders and to offer you the best possible customer service. Your payment and contact details may be shared with carefully selected third parties, such as online payment providers and courier companies, when explicitly required for the processing and updating of purchases you make with us.

When you place an order, we will require your name, address, phone number, email address, PayPal details or credit / debit card number, card expiry date and CVV number. Without this information we will not be able to process your request or notify you of acceptance of your order. The personal Information that you provide must be true, accurate and complete and you must notify us if it changes.

You may opt-out of our email marketing communications at any time by clicking the ‘unsubscribe’ link we put at the bottom of any email newsletter we have sent you – or by using the contact details listed at the bottom of this Privacy Policy section.

We and carefully selected third parties use cookies on this website to improve our service, perform analytics, personalise advertising and provide you with the best experience. By using our site, you consent to these cookies. You may block these cookies using your web browser’s settings. However, by blocking cookies you may be unable to access certain parts of the site.

This website also contains links to other sites. We are not responsible for the privacy practices or the content of such websites. If you have a question about the privacy policy of those websites, please visit them directly.

You understand that you, and not Essex Furniture Outlets Limited, are responsible for all electronic communications and content sent from you to us. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

For further information, you can contact our data administrator by email at info@furnitureoutletstores.co.uk / FAO Ian. Or write to: FAO Ian, Data Administrator, Essex Furniture Outlets Limited, 4-8 Russell Gardens, Wickford, Essex SS11 8QU.

Your Order

An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Accepted Payment Methods

It’s safe to shop online with us. All of our Mastercard, Maestro and Visa debit and credit card transactions are processed securely by Paymentsense.

We also accept payment by PayPal.

Limitation of Liability

We work hard to ensure the accuracy of all the information on our website which is provided ‘as is’ and ‘as available’ and we make no warranties of any kind in relation to the Website, or any transaction that may be conducted on the Website.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

When permitted by law:

  • We will not be responsible or liable for any lost revenue or profits, data, financial or indirect, special, consequential, goodwill, reputation, wasted expenditure, exemplary or punitive damages.
  • The extent of our liability is limited to your order value.
  • Essex Furniture Outlets Limited is not liable for any loss or damage that is not reasonably foreseeable.

This does not affect Essex Furniture Outlets Limited liability for death or personal injury resulting from our negligence.

If any particular term is not enforceable, this will not affect the other terms.

If you do not comply with these Terms and Conditions and we do not take action straightaway, this does not mean that we are giving up our rights that we may have.

Entire Agreement

These Terms and Conditions govern our relationship between Essex Furniture Outlets Limited and you. We may modify and add to these Terms. You should review these Terms when using this website. Your continued use is deemed to be acceptance of our changes. We will post notice of changes here. If there is any inconsistency between new and previous terms the latest will apply.


Use of our website does not give you ownership of any intellectual property rights in our Service. You may not use Essex Furniture Outlets Limited’s website design, branding, logos or images without our written consent. Anyone who wishes to text or data mine our website without our prior content is also infringing our copyrights and may be liable for damages.


These Terms do not affect your statutory rights.

You agree that these Terms and Conditions shall be governed solely by English law within the jurisdiction of England.