We’re Hiring!

Furniture Outlet are expanding, come grow with us! We have the following exciting job openings available at our company:

Customer Relationship Manager

£30,000 to £35,000 a year

At Furniture Outlet, we take pride in being one of the UK’s fastest growing furniture brands, with five successful retail stores in East London, South East London and Essex. We are continually growing to meet the demands of our loyal customers and have plans to roll out additional stores across London and the Home Counties. As a company that values excellence and growth, we provide a vibrant and supportive environment for our employees to thrive.

Join our dynamic team and help us drive growth and customer satisfaction by ensuring customers have the right products at the right time, working quickly to resolve issues and provide an excellent customer experience. We are looking for a motivated, proactive and experienced Customer Relationship Manager to play a crucial role in our customer experience team.

The ideal candidate will be a hands on, organised and customer focused Customer Relationship Manager who will oversee client relationships and service delivery across our business.

About the Role:
As Customer Relationship Manager, you will be the first point of contact between the business and our valued customers. Your core responsibilities will involve proactively speaking to customers to quality check our service, acting promptly on service which has fallen below our high standard and liaising with store’s to improve service quality.

Responsibilities:
• Be the primary point of contact for customers across the business
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints
• Build strong working relationships with the delivery team
• Proactively conduct after care customer service following delivery of orders

Skills:
• Experience is remote customer services
• Strong communication and interpersonal skills
• Excellent organisation and time management capabilities
• Problem solver mindset
• Commercially minded

Experience:
• Customer relationship management: 1 year (preferred)

Work Location:
In person
Head Office, Phoenix House, Christopher Martin Road, Basildon Essex SS14 3EZ

Hours of Working:
Monday – Friday
• 3 days per week 9am – 5pm
• 2 days per week 11am – 7pm

Pay:
£30,000 to £35,000 per year depending on experience

Benefits:
• Casual dress
• Free, on-site parking
• Employee discount
• Company events
• Company pension
• Private medical insurance

If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity!

To apply, please email your CV to: jobs@furnitureoutletstores.co.uk

New opportunities regularly become available at Furniture Outlet. Please follow us on social media for updates. You can also visit a local branch for enquiries about the latest job vacancies in-store. When applying for a role, please be sure to specify the position you are applying for (and the store location/s if applicable).